Elite Logistics of Texas LLC (“Elite,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, protect, and share information when you visit our website, request a quote or delivery, communicate with us, or use our delivery services.
1. Information We Collect
We may collect your name, company name, email address, mobile number, pickup and delivery addresses, requested dates and times, shipment descriptions, package details, service preferences, communications, payment status, delivery reference, proof-of-delivery records, and information you voluntarily provide.
Our website may also collect routine technical information such as device type, browser, IP address, cookies, and website usage data for security, performance, and analytics.
2. How We Use Information
We use information to review requests, prepare quotes, confirm payment, schedule and perform deliveries, assign drivers, provide status updates, communicate about service, document pickup and delivery, respond to questions, prevent fraud, maintain records, improve our website, and comply with legal obligations.
3. Text Messaging and Mobile Information
If you separately opt in to receive text messages, Elite may send transactional messages about your request, quote, payment, pickup, delivery status, proof of delivery, or customer support. Message frequency varies according to your requests and delivery activity. Message and data rates may apply.
Reply STOP to opt out and HELP for help. You may also contact us at dulce@elitelogisticsoftexas.com or 832-884-5254. Consent to receive text messages is not a condition of purchasing services.
Mobile information, text-messaging originator opt-in data, and consent will not be shared with third parties or affiliates for marketing or promotional purposes. We may use service providers solely to deliver communications and operate our service, subject to appropriate confidentiality and use restrictions.
4. How Information May Be Shared
We do not sell personal information. We may share information only as reasonably necessary with drivers, payment processors, hosting and communications providers, professional advisers, insurers, or authorities; to complete requested services; protect customers, the public, or our business; comply with law; or complete a business transaction subject to appropriate protections.
5. Payment Information
Secure payments are processed by Square or another disclosed payment provider. Elite does not store complete payment-card numbers on its website. Payment providers handle payment data under their own privacy practices.
6. Delivery Records and Sensitive Information
Proof-of-delivery records may include dates, times, recipient names, signatures, photographs, scans, and electronic confirmations. Customers should provide only information necessary for transportation and should not place unnecessary confidential, medical, or financial information in open text fields.
7. Retention and Security
We retain information for as long as reasonably needed to provide service, maintain business and tax records, resolve disputes, enforce agreements, and comply with law. We use reasonable administrative, technical, and physical safeguards, but no internet transmission or storage method is completely secure.
8. Cookies and Analytics
We may use cookies and analytics services to operate the website, remember preferences, understand traffic, and improve performance. You may adjust browser settings to limit cookies, although some features may not work correctly.
9. Your Choices
You may ask to access, correct, or delete personal information, subject to legal and operational recordkeeping requirements. You may unsubscribe from nonessential email communications and opt out of text messages at any time by replying STOP.
10. Changes to This Policy
We may update this policy prospectively. The current version and effective date will be posted on this page.